And e-commerce platform is looking for a more efficient way to category survey results and social media interaction to learn what makes their customers happy or frustrated. which technique will be helpful for them in this case?

Question: And e-commerce platform is looking for a more efficient way to category survey results and social media interaction to learn what makes their customers happy or frustrated. which technique will be helpful for them in this case?

Sentiment analysis proves to be very effective for classifying social media results and e-commerce website has to work better. So customer feedback should be provided, so that he can know whether his customers are happy with his product or not. Or what is lacking in their product, which they can improve and increase the market value of that product and their customers can get proper facilities.