What is a best practice when approaching and automation effort?

Question: What is a best practice when approaching and automation effort?

(1) eliminating the need for a technical support team

(2) change method

(3) improving the current process before automating it

(4) none of these

Answer: (3) is absolutely right answer because Applying automation, effect always improving current process before the automation because it help to produce effectiveness target and improving your efficiency on your target.