Which of the following is not a purpose of service asset and configuration management?


Question: Which of the following is not a purpose of service asset and configuration management?

Service Asset and Configuration Management (SACM) is a process that helps organizations to identify, control, record, report, audit, and verify service assets and configuration items, including versions, baselines, constituent components, their attributes, and relationships.

The following are NOT purposes of SACM:

  • To manage the day-to-day operations of a service.
  • To resolve incidents and problems.
  • To provide customer support.
  • To develop new services.

SACM is a foundation process that supports all of these activities, but it is not responsible for them directly.

The following are purposes of SACM:

  • To support the business and customer's control objectives and requirements.
  • To support efficient and effective Service Management processes by providing accurate configuration information to enable people to make decisions at the right time (for example, to authorize change and releases, resolve incidents and problems faster).
  • To minimize the number of quality and compliance issues caused by improper configuration of services and assets.

SACM is an important process for any organization that relies on IT services to deliver value to its customers. By implementing SACM, organizations can improve the quality and reliability of their IT services, reduce costs, and improve compliance.

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